Your health and safety is DSM’s top priority. In everything we do, we take steps to ensure patient safety, whether we are providing diagnostic care directly to a person, transporting a patient sample for testing, or conducting tests that will lead to the results a doctor needs to decide on a course of treatment.
Guidance for patient safety is provided by DSM’s quality department, which continuously reviews our operations with an eye to improving and enhancing patient safety. We are also a member of the Manitoba Institute for Patient Safety (read more about that by clicking here).
How you can assist DSM in ensuring your safety during a visit to one of our facilities for testing:
Our staff are guided by a body of policies and procedures developed by the quality department to keep patients safe, but there are also things that patients can do to assist.
Ask Questions – Understanding your health care journey ensures you are playing a role in keeping safe. Learn more about why you should ask questions by clicking here.
Review your requisition – Mistakes can happen so it is important for you to review the requisition your doctor provided to ensure that your personal information is accurate.
Show your ID – When providing a sample as an out-patient at any DSM facility, you will be asked to show identification before your sample will be taken. Learn more about the types of acceptable identification.
Watch for labeling – When you are having blood drawn, or any other sample collected, make sure that the sample is labeled in front of you. The label ensures that the proper tests are conducted on your sample so that your doctor gets the correct report required to make a diagnosis and determine treatment. Talk to your technologist or technician if you are concerned about labeling.
To learn more about what DSM does to keep patients safe, please visit our Quality Management and Patient Safety page.
What to do if your safety or the safety of a family member has been compromised:
If you or a family member has received diagnostic care from DSM that results in harm or injury, DSM would like to hear from you. We encourage you to call us to report the incident, but also understand the decision to report the incident is a serious one. Please be assured that we will respect your privacy by offering anonymous reporting, as well as any additional support that may be needed in helping you to deal with a difficult situation.
The term, “Critical Incident” is used to describe incidents in health care where a patient’s safety has been compromised. A critical incident:
- is a serious and undesired result of health care, such as death, disability, injury or harm, unplanned admission to hospital or unusual extension of hospital stay; and
- Does not result from the individual’s underlying health condition or from a risk inherent in providing the health services.
To report or discuss a critical incident, 24 hours a day, please call:
- 8 AM – 4 PM: Main reception: 204.926.8005 –ask for the Director of Quality
- After hours: DSM Administrator on-call pager – in Winnipeg 204.926.3718 Toll-Free 1.877.437.4861
If you were unhappy with the diagnostic care you received, but no critical incident occurred, we still want to hear from you. Please see our Client Services information on how to report the situation.
What happens if you decide to report a critical incident:
DSM’s critical incident processes are established to improve the quality and safety of our services. When you report an incident, we will discuss the details of the situation with you. This information is then used by us to guide an investigation that will help us to make improvements to our system and service, ultimately leading to safer patient care.
More details on the Critical Incident process are available here or by visiting the Manitoba Government website. Manitoba Health, Healthy Living and Seniors also publishes Patient Safety Learning Advisories that are prepared following Critical Incident investigations. You can view them here: http://www.gov.mb.ca/health/patientsafety/psla.html.