Client Services

Support and Advocacy Services for our Patients

Patient-First Care is at the heart of everything DSM does. We want to ensure that when you visit a DSM facility, you will experience courteous, compassionate, quality care and service.

The DSM Client Services department was created to gather patient feedback and respond to your concerns. Patient feedback is extremely important to us because it provides us with an opportunity to understand what we are doing right and what we can do to improve the quality of care and services that DSM provides.

If you have a suggestion, complaint or compliment regarding DSM’s laboratory or rural diagnostic imaging services, we encourage you to speak with our on-site staff at the time of your experience. This is the quickest and most effective way to resolve issues.

If you still have unanswered questions or you are not satisfied with the local response you received, we encourage you to contact DSM Client Services. A member of our team will personally respond to your concerns and work with you to resolve them as quickly as possible. We work closely with all departments and sites to achieve this goal.

You can also provide your feedback by filling in our online feedback form. 

Note: The privacy of individuals is protected in accordance with the Health Information Act. To effectively review and resolve concerns, we will work with you to gather and share information regarding services provided. Please ensure you review DSM’s Terms of Use and Privacy Statement.

Service Commitments

DSM Clients Services is committed to:

  • Respond to all enquiries within 3 business days
  • Listen to comments and concerns in a supportive and respectful way
  • Investigate and work with patients to resolve any concerns or problem areas presented
  • Forward your feedback to the applicable service areas, which works to improve the overall care and service everyone receives
  • Help you to connect with the people and information you need
  • Inform you about your rights

Contact Us:

Client Services representatives are available by telephone Monday to Friday from 8:00a.m. until 4:00p.m. You may also contact us by completing a Feedback Form (online or completing a printed hardcopy and submitting it via email, mail or fax).

Toll Free Telephone: 1-866-633-1787
Fax: (204) 940-2519
Mailing Address: DSM Client Services, 
Diagnostic Services of Manitoba
1502-155 Carlton Street Winnipeg, MB R3C 3H8